C2 Company Technical Support

PrimeKey Products:

C2 Company, partnered with PrimeKey, offers full service product and technical support.  PrimeKey Product technical support helps our customers solve problems faster, which helps to improve operational efficiency, and reduces the risk of downtime.  C2 Company’s PrimeKey Product technical support allows the customer to focus more time and energy on their business while providing active support for their infrastructure.

If you've purchased one of the support levels with your PrimeKey product, simply follow the easy step by step method to create an account.  With your account you now have access to the support site and gain access to important information as well as submit a request, and download patches and/or updates.

 

 

WARRANTY AND SOFTWARE

TECHNOLOGY ACCESS

PrimeKey Solutions:

The first year of hardware warranty/software technology access, and basic support, is included with the purchase of the PrimeKey Product.  The included PrimeKey Basic Support provides best effort email responses for support requests, and one year of software updates and RMAs.

  • Software updates and upgrades
  • Bug fixes
  • Performance enhancements
  • Hardware RMA

It is highly recommended that the Warranty and Software Technology Access be renewed each year to continue to receive the benefits listed above.

 

 

C2 COMPANY EXPERT PKI SUPPORT TEAM

Product and Technical Support Team:

The C2 Company Support team is dedicated to providing our customers with the highest quality of service.  We pride ourselves with quick responses to answer your support needs.

C2 Company PrimeKey technicians work diligently to maintain your PrimeKey product in good working order so that it continues to function consistently within your PKI Environment.

 

Product and Technical Support Offerings:

It is highly recommended that one of the technical support offerings be purchased.  PrimeKey Product and Technical Support Services benefits include:

  • Access to on-call PrimeKey expert technicians
  • Access to online resources

 

PrimeKey Service Level Standard Support:

The Service Level Standard support is remote electronic support available during standard U.S. business hours, Monday through Friday, excluding U.S. holidays.

PrimeKey Service Level Premium Support:

The Service Level Premium support is remote electronic support available twenty-four (24) hours a day, seven (7) days a week, and three-hundred-sixty-five (365) days a year.

 

 

Services Comparison:

 

 SLASoftware UpdatesHardware RMAEmail ResponseOnline and Phone SupportAccess to Expert Technical ResourcesInstallation and Training
PrimeKey Basic Support
(Warranty/Software Tech Access)
1st year included1st year included1st year included
Annual Renewal
PrimeKey Basic Support
***
PrimeKey Service Level Standard8x5*****
PrimeKey Service Level Premium24x7*****
Professional Services*