C2 Company Technical Support
C2 Company, partnered with PrimeKey, offers full service product and technical support. PrimeKey Product technical support helps our customers solve problems faster, which helps to improve operational efficiency, and reduces the risk of downtime. C2 Company’s PrimeKey Product technical support allows the customer to focus more time and energy on their business while providing active support for their infrastructure.
If you've purchased one of the support levels with your PrimeKey product, simply follow the easy step by step method to create an account. With your account you now have access to the support site and gain access to important information as well as submit a request, and download patches and/or updates.
WARRANTY AND SOFTWARE
The first year of hardware warranty/software technology access, and basic support, is included with the purchase of the PrimeKey Product. The included PrimeKey Basic Support provides best effort email responses for support requests, and one year of software updates and RMAs.
- Software updates and upgrades
- Bug fixes
- Performance enhancements
- Hardware RMA
It is highly recommended that the Warranty and Software Technology Access be renewed each year to continue to receive the benefits listed above.
C2 COMPANY EXPERT PKI SUPPORT TEAM
Product and Technical Support Team:
The C2 Company Support team is dedicated to providing our customers with the highest quality of service. We pride ourselves with quick responses to answer your support needs.
C2 Company PrimeKey technicians work diligently to maintain your PrimeKey product in good working order so that it continues to function consistently within your PKI Environment.
Product and Technical Support Offerings:
It is highly recommended that one of the technical support offerings be purchased. PrimeKey Product and Technical Support Services benefits include:
- Access to on-call PrimeKey expert technicians
- Access to online resources
PrimeKey Service Level Standard Support:
The Service Level Standard support is remote electronic support available during standard U.S. business hours, Monday through Friday, excluding U.S. holidays.
PrimeKey Service Level Premium Support:
The Service Level Premium support is remote electronic support available twenty-four (24) hours a day, seven (7) days a week, and three-hundred-sixty-five (365) days a year.
|SLA||Software Updates||Hardware RMA||Email Response||Online and Phone Support||Access to Expert Technical Resources||Installation and Training|
|PrimeKey Basic Support|
(Warranty/Software Tech Access)
|1st year included||1st year included||1st year included|
PrimeKey Basic Support
|PrimeKey Service Level Standard||8x5||*||*||*||*||*|
|PrimeKey Service Level Premium||24x7||*||*||*||*||*|